Privacy Policy

Welcome to Mayabi! We're thrilled to have you here.

By accessing or purchasing from our website www.themayabi.com, you agree to be bound by the following terms and conditions. These terms ensure a smooth, secure, and enjoyable experience for you — and help us protect our brand and customers.

Please read them carefully. If you do not agree to any part of these terms, please do not use our website.

About Us

Mayabi is a premium online jewelry brand offering timeless, handcrafted pieces. Our products are curated with love, care, and authenticity. This website is operated by the Mayabi team (referred to as "we," "us," or "our"). 

Product Information

We strive to provide accurate descriptions, images, and pricing of all our products. However:

Colors may slightly vary due to screen settings or lighting. Handmade products may have minor natural differences.

We reserve the right to update prices, product availability, or descriptions without notice.

Orders & Payments

Orders are confirmed once payment is received.

All prices are listed in INR (₹) and include applicable taxes unless stated otherwise

We accept secure payments via trusted gateways like Razorpay, Paytm, UPI, and credit/debit cards.

Mayabi reserves the right to cancel any order due to suspected fraud, pricing errors, or stock issues. In such cases, a full refund will be issued.

Shipping & Delivery

We offer pan-India delivery through trusted courier partners.

Estimated delivery time: 3–7 business days (may vary by location).

Shipping charges (if any) are calculated at checkout.

Delays due to unforeseen events (e.g., weather, logistics issues) are not our responsibility.

Tracking details will be provided via email after dispatch.

Returns & Refunds

Your satisfaction is our priority. Please refer to our Return & Refund Policy for detailed information.

Generally:

Returns are accepted only for damaged or defective items.

Request must be raised within 72 hours of delivery.

Intellectual Property

All content on this website — including logos, images, product designs, text, and graphics — is the exclusive property of Mayabi. Unauthorized use, reproduction, or distribution is strictly prohibited.

Limitation of Liability

While we do our best, we can’t be held responsible for:

Loss or damage due to misuse of products.

Privacy

We value your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your data.

Contact Us

If you have any questions about these Terms, feel free to reach out.

📞 Call : +91 9330505129

📧 Email: support@themayabi.com

📍 Address: Dhalua Paschim Para, Garia Station, Kolkata - 700 152, West Bengal

Thank you for being a part of Mayabi. We’re here to make your jewelry experience magical and meaningful.

— discover timeless Jewelry by Mayabi